Has COVID Shifted Ecommerce Consumer Behavior For Good?
Consumer behavior has changed dramatically — and likely permanently — as a result of the global pandemic. Since March 2020, ShipStation has kept a pulse on the progression of COVID-19 and how it transformed ecommerce long-term. Understanding how consumer trends have shifted can help merchants and businesses adapt their strategies for success. A recent ShipStation research study has key insights into how consumers globally are spending more, supporting small businesses, demanding more visibility into shipping and delivery, want free and easy returns, and are looking for more and more delivery options. Check out the results!